Stock Items
Items which are shown as being in stock will generally be despatched the same day, for orders received before 4.00pm Monday to Friday (excluding public holidays). The earlier cut-off time of 1.00pm applies to orders which require a pallet shipment service.
Delivery will generally be made within 1-5 working days, dependent on the location of the delivery address and the speed of delivery service selected. For mainland UK, most deliveries are made next day.
Special Order Items
Special Order Items are not generally kept in stock and will be ordered from the manufacturer as required. As such, they will be subject to delivery, lead/manufacture time and stock availability restrictions. Some special order items will also be delivered directly from the manufacturer. Please contact us for more information and we will be pleased to provide an estimated availability date.
Back Order Items
Items which are shown as being on back order are current awaited from the manufacturer. Orders placed for back order lines will be held in full or in part and will be despatched once stock has been received and checked into our warehouse. Please contact us for estimated delivery dates on back order lines, or if you would like us to split an order so available items are released and not held awaiting the back order lines.
Clearance/Graded Items
Items shown as Clearance or Graded are subject to limited availability and stock will be allocated on a strictly first come first served basis. By their nature, these lines cannot be put on back order and any discounts cannot be applied to non-graded or non-clearance lines in the event of restricted stock availability.
What are Graded Items?
Graded items are items which for some reason are no longer considered to be pristine stock. In most cases, this will be items which have been despatched and returned (unused) as they were not required. In some instances, they may have damaged packaging or may have been removed from the packing for demonstration purposes. They may also have been returned for repair or previously used for demonstration purposes. All graded products carry the standard manufacturer's warranty - unless otherwise stated.